Refund policy

Return and refund policy

Return period

You can request a return within 14 days of receipt of your order.

Conditions for a return

A return is only possible when the product:

  • is unused and unopened
  • is in the original, undamaged packaging
  • is provided with any labels
  • is accompanied by the proof of purchase

For reasons of hygiene, product safety and traceability, sealed products whose packaging has been opened or damaged cannot be returned.

Requesting a return

Returns can only be requested via info@neornipharma.be.

After approval you will receive:

  • further instructions
  • and, if applicable, a return label

Returns without prior approval will not be accepted.

Return address
NeorniPharma
Beverlosesteenweg 129
3583 Beringen
Belgium

Damaged or incorrect delivery

Check your order immediately upon receipt. Is a product damaged, defective or wrongly delivered? Then contact us immediately via orders@neornipharma.be, so that we can correctly assess and resolve the problem.

Exceptions

The following products cannot be returned:

  • food supplements for animals whose seal has been broken
  • perishable goods
  • specially ordered or personalised products
  • dangerous or regulated substances
  • reduced items
  • gift vouchers

If in doubt about the return options for a specific product, you can contact us in advance.

Return costs

  • For defective or incorrectly delivered products, the return costs are borne by NeorniPharma.
  • In all other cases, the return costs are borne by the customer, unless otherwise agreed in writing.

Exchanges

We do not offer direct exchanges. After approval of a return, you can reorder the desired product separately.

Statutory cooling-off period (EU)

For orders within the European Union, you have the statutory right to withdraw your order within 14 days of receipt, without giving reasons.

This right does not apply to sealed food supplements for animals whose seal was broken after delivery.

Refund

After receipt and inspection of the return, we will inform you of the approval or refusal.

Upon approval, the amount will be refunded within 14 days via the original payment method. The processing time of banks or payment providers may vary.

Have you not received a refund more than 15 working days after approval? Then contact us via info@neornipharma.be.